Hilton Garden Inn Albuquerque Airport

I have been Hilton member for a while, using this brand for business, and leisure, lately I have seen a significant drop in quality and service. My more consistent experience has been at Hampton branch, but this hotel really made me think twice, I will definitely try Marriott more. Typically I used to have a welcoming conversation, they would offer services, and provide a warm cookie with extra water bottles. No breakfast included, and the buffet was miserable, granola tasted old, coffee was burnt, all creamers were inflated, definitely old, no plates or utensils available. Deal breaker was The bed sheets were used, I requested an other set and feels like they got offended, because I definitely got other set of used bed sheets, smelled pretty bad. The only person that was a charm was the lady in charge of the breakfast service, who in fact acknowledged the issues and allowed my kids to take a piece of bread for free. It is bad when employees see the administration problems, but they can do so much, if and when they care, kudos to this lady, but shame on this hilton, they should take that name away.

At first, this hotel seems to be like your average Hilton. After check in, as you head down to the car park, you realize that this is no Hilton. This is the ghetto, with trash and beggers strewn about. We did not feel safe exiting our vehicle. Our quick walk to the doors of the hotel seemed like a lifetime. As we entered the elevator, there was graffiti etched into the walls (nice touch). Exiting the elevator on the floor where our room was located, was dark and seemed dirty. We entered our room and I instructed my children to not remove their shoes. The carpet was well worn, stained and the floor as a whole was unlevel. I did a quick sweep of the room with a Clorox wipe of the highly touched surfaces, it was disgusting. The door to the bathroom did not close properly and you could tell it hadn’t for some time. The stain on the bathroom wall was unsightly along with the stains on the curtains. The tub/shower had stains and did not work properly. The room was very small. We reserved a queen room with 2 beds and got a room that had double beds instead. At this point we were exhausted and didn’t feel like trying to move rooms. The air conditioner was loud, the beds were lumpy and the pillows were thin. We could hear our neighboring rooms conversations and other activities. In short, no, we will not be staying here again.

My family did an overnight here as a pit stop after a long drive. This was our first stay at this location, which is near the airport if you need to catch a flight. Parking, while free, is quite limited for a hotel this size. Our check-in was quite effortless, and the attendant on duty was very polite. I was a bit shocked to learn that while breakfast would be available, it came at an additional cost of $16 per person. It's easy to tell that when this hotel, when new, was quite nice. She's a bit dingy now. The room itself was adequate, but the pillows in our room are in need of replacement. There were 3 on both beds, but they were smelly, and I had to cover mine with a t-shirt to block the odors. It appeared to be a temporary, contractual thing, but there was limited programming on the television. No big deal for me because all I wanted was a good night's rest. My wife and daughter were unhappy with that situation.

The Room smelled liked mildew and the pillows were hard and not comfortable. The tv remote did not work properly nor did the thermostat. The parking is very limited unless you want to park in the garage which appeared to be unsafe. The staff did not greet you every time walking through the lobby. Breakfast was not free and for $15 I was not interested. Overall the hotel was run on a very minimal budget.

The person at the front desk when we checked in was polite and welcoming. For being so close to the airport, it’s pretty quiet. You only notice an airplane taking off once in a while, and it’s not as loud as the a/c. The parking would be a joke if you weren’t worried about your car being where you left it. The graffiti carved in the elevator is a nice touch. The bed and pillows give off a nice motel 5 vibe. (Yes motel 5 not motel 6. Tom Bodett wouldn’t touch the light switch for you here) The walls seem as thick as the puke stained curtains. They are so thin I heard someone in the next room fart.